Customer service Specialist
Description:
Your mission (should you choose to accept it) is to offer customer support through phones, to customers who have questions, concerns, or confusion around a product or service. You are literally the voice of the brand, and a strong relationship between our clients and their customers is built with you!
Main responsibilities:
• Communicate via inbound and/or outbound telephone calls with customers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Understand all programs, systems, and procedures necessary to perform the job effectively.
Requirements:
• National or foreigner with a valid work permit.
• High School Diploma and/or Highest Level of Education Certification/Diploma.
• Advanced English communications skills, both oral and written.
• Proficient computer skills, including Microsoft Office.
THE BENEFITS OF JOINING THE TEAM
• Production bonus up to USD 200
• Unlimited referral bonus
• Two days off
• Annual salary adjustments
• Paid Training
• Growth opportunities
• Located at Aguada Park Free Zone with awesome facilities!
• Night Transportation perks are available.
• Discounts at stores, gyms, restaurants and so much more!
APPLY NOW AND JUMP-START YOUR CAREER!
Requisitos
Estudios
Idiomas
Habilidades
Valorado
Experiencia profesional
Sobre Alorica
At Alorica, our focus is on creating insanely great experiences for customers—online, on the phone and through social media. We approach it from all sides; from acquisition and sales to customer care, offering a suite of world-class services including customer relationship management and back office support.
We’re proud to passionately serve clients as diverse as we are—including communications, financial services, healthcare, retail and tech companies, many in the Fortune 500. Our team is vast and wide, comprised of more than 100,000 employees in 150 locations across 16 countries around the globe.
EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash.
EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
